glade-loft

Contact Details

Whether you have questions about a specific tour, need help choosing the right experience, or want to arrange a custom itinerary, our team is ready to assist. We typically respond to enquiries within one business day.

Our Office

Address: 42 Murray Street, Perth WA 6000, Australia

Email: [email protected]

Hours: Monday to Friday, 9:00 AM - 5:30 PM AWST

Weekends: Saturday 10:00 AM - 2:00 PM (by appointment)

Before You Contact Us

To help us respond as quickly as possible, please have the following information ready:

Your preferred travel dates or time frame
Number of travellers in your group
Any dietary requirements or accessibility needs
Which tours interest you most

Frequently Asked Questions

Quick answers to common enquiries

How far in advance should I book?

We recommend booking at least two weeks ahead for day tours and four weeks for multi-day experiences. During peak season (September to November), earlier booking is advisable as our small group sizes mean tours fill quickly.

Can you arrange custom itineraries?

Absolutely. If our standard tours do not quite match what you are looking for, we are happy to create a bespoke experience. Contact us with your ideas and we will put together a proposal.

What is your cancellation policy?

Cancellations made more than 14 days before departure receive a full refund. Between 7 and 14 days, we refund 50%. Within 7 days, we offer credit toward a future tour. Weather-related cancellations initiated by us receive full refunds or free rescheduling.

Is travel insurance included?

Yes, comprehensive travel insurance covering tour activities is included in all our packages. International visitors should also maintain their own travel insurance for coverage outside tour hours.

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