GDPR Compliance

Last updated: January 2024

Our Commitment to GDPR

Glade Loft is committed to protecting the privacy and security of your personal data. This page explains how we comply with the General Data Protection Regulation (GDPR) for visitors from the European Economic Area (EEA).

Data Controller

Glade Loft acts as the data controller for personal information collected through our website and services. Our contact details are:

Glade Loft
42 Murray Street
Perth WA 6000
Australia

Email: [email protected]

Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes.
• Contract: Where processing is necessary for the performance of a contract with you, such as providing tour services.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights.
• Legal Obligation: Where processing is necessary to comply with legal requirements.

Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.

Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request that we delete your personal data in certain circumstances, including when the data is no longer necessary for the purpose it was collected.

Right to Restriction of Processing

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects concerning you.

International Data Transfers

As we are based in Australia, your personal data may be transferred outside the EEA. When transferring data internationally, we implement appropriate safeguards to ensure adequate protection of your data, including standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Criteria used to determine retention periods include:

• The duration of our relationship with you
• Legal obligations requiring data retention
• Statute of limitations for potential claims
• Guidelines issued by data protection authorities

Data Protection Measures

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit
• Regular security assessments
• Access controls and authentication measures
• Staff training on data protection

Exercising Your Rights

To exercise any of your rights under GDPR, please contact us at [email protected]. We will respond to your request within one month. If your request is complex, we may extend this period by two months, in which case we will inform you.

Complaints

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority. For EEA residents, this is typically the data protection authority in your country of residence.

Changes to This Notice

We may update this GDPR compliance notice from time to time. Any changes will be posted on this page with an updated revision date.